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Physio Revive is a physiotherapy and rehabilitation clinic where results depend on patients completing their full course of treatment. The clinic’s biggest challenge wasn’t attracting new patients — it was keeping existing ones engaged through every session of their recovery plan.
Using Stampit, the clinic built a loyalty and reminder programme that rewards patients for staying on track and thanks them for referring friends and family.
The Challenge
Recovery works only when patients show up for the full plan, but no-shows and drop-offs after the first two or three sessions were common. Referrals — the clinic’s best source of new patients — happened informally and were never rewarded or tracked.
- Patients dropping off before completing treatment
- Missed appointments with no gentle reminder system
- Valuable word-of-mouth referrals going unrecognised
The Stampit Solution
Physio Revive created a session-based loyalty card that rewards patients as they progress through their treatment plan, with a bonus for completing the full course. Appointment reminders sent to patients’ phones cut down on no-shows, and a referral reward gave happy patients a reason to recommend the clinic.
The Results
Better engagement translated directly into better outcomes and growth:
- +34% improvement in treatment-plan completion
- 25% reduction in missed appointments
- 2x more patient referrals after launching referral rewards
“Stampit keeps our patients engaged from the first session to the last,” says the Physio Revive team. “It’s helped people finish their recovery and tell their friends about us.”
